Refund policy
At Little Wool, every item is handmade with love and inspected carefully before shipping. Because of the nature of our products, we want to make our policy clear:
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us within 7 days of delivery.
- We will provide a replacement or full refund for verified issues.
Custom or Personalized Orders
- Items made to your specifications cannot be returned or exchanged unless defective.
Standard Items
- Due to hygiene reasons and the handmade nature of our products, we do not accept returns for standard items unless there is a quality issue.
How to Request a Refund/Return
- Contact us at costellogrenet204@gmail.com
- Provide your order number and photos of the item (if defective)
- Follow our instructions for return shipping (if applicable)
We aim to resolve all issues quickly and fairly, ensuring your satisfaction.